FAQ
General Information
Where Are You Based?
KatanaSwords UK operates from the United Kingdom and serves customers throughout the UK.
Business Address
13 Coedymoeth Rd
Aberbargoed, Bargoed
CF81 9DR
United Kingdom
How Can I Contact Customer Support?
You can contact our support team by email or phone during business hours.
Email: customers@katanaswords.co.uk
Phone: +44 7308 746138
Business Hours:
Mon – Fri | 9:00 AM – 5:00 PM (GMT)
We typically respond to enquiries within 24 business hours.
Orders & Payments
What Payment Methods Do You Accept?
We accept major debit and credit cards, along with other secure payment methods available at checkout.
All payments are processed securely and charged in British Pounds Sterling (£ GBP).
Will I Receive An Order Confirmation?
Yes. Once your order has been successfully placed, an order confirmation email will be sent to the email address provided during checkout.
Shipping & Delivery
Where Do You Deliver?
We currently deliver throughout the United Kingdom.
How Long Does Delivery Take?
Orders are usually processed within 1–2 business days.
After dispatch, delivery generally takes 3–5 business days.
The estimated total delivery time is 4–7 business days.
Do You Offer Free Shipping?
Yes. We offer Free Standard Shipping on all eligible UK orders.
Can I Track My Order?
Tracking information will be provided whenever available after your order has been dispatched.
Returns & Refunds
What Is Your Return Policy?
We accept returns for both defective and non-defective products within 30 days of delivery, provided the item remains in new and unused condition.
Do You Accept Exchanges?
Yes. Exchanges are accepted within 30 days of delivery, subject to product availability.
Are There Any Return Fees?
No. We provide free return labels and do not charge restocking fees for eligible returns.
How Long Do Refunds Take?
Approved refunds are typically processed within 7 business days after the returned item has been received and reviewed.
Products
Are Your Swords Suitable For Collecting And Display?
Many of our products are purchased by collectors and enthusiasts who appreciate traditional sword craftsmanship and display pieces.
Product specifications and intended use can be found on individual product pages.
Are There Age Restrictions On Certain Products?
Yes. Some products may be subject to age-verification requirements in accordance with UK regulations.
Customers may be asked to complete age verification before certain orders are dispatched.
Contact Information
Address:
13 Coedymoeth Rd
Aberbargoed, Bargoed
CF81 9DR
United Kingdom
Email: customers@katanaswords.co.uk
Phone: +44 7308 746138
Business Hours:
Mon – Fri | 9:00 AM – 5:00 PM (GMT)
We aim to respond to all enquiries within 24 business hours.