Shipping policy

Delivery Information

At KatanaSwords UK, we are committed to providing a reliable and transparent delivery experience. This Shipping Policy outlines how orders are processed, shipped, and delivered within the United Kingdom.

By placing an order through our website, you agree to the shipping terms outlined below.

Shipping Destinations

United Kingdom

We currently deliver to customers across the United Kingdom.

All orders are processed and shipped to eligible UK delivery addresses provided during checkout.

Free UK Shipping

We are pleased to offer Free Standard Shipping on all orders delivered within the United Kingdom.

There are no additional standard shipping charges applied at checkout.

All prices displayed on our website are listed in British Pounds Sterling (£ GBP).

Order Processing

Order Cut-Off Time

Orders placed before 3:00 PM (GMT) on a business day will typically enter processing on the same day.

Orders received after the daily cut-off time, on weekends, or on public holidays will be processed on the next available business day.

Handling Time

Our standard handling time is:

1–2 Business Days (Monday–Friday)

During this period, orders are verified, prepared, packed, and handed over for shipment.

Delivery Time

Standard Shipping

Estimated transit time:

3–5 Business Days (Monday–Friday)

Delivery times are estimates and may vary slightly depending on location, seasonal demand, weather conditions, or courier operations.

Total Estimated Delivery Time

The estimated total delivery timeframe combines processing and shipping time.

Expected Delivery Window

4–7 Business Days (Monday–Friday)

Most customers receive their orders within this timeframe.

Shipping Partners

To ensure dependable delivery, we work with reputable shipping and courier providers operating within the United Kingdom.

The carrier used for a shipment may vary depending on destination, parcel size, and operational requirements.

Tracking information will be provided whenever available.

Order Tracking

Once your order has been dispatched, tracking details may be sent to the email address provided during checkout.

Customers can use the tracking information to monitor shipment progress directly through the courier's tracking system.

Delivery Delays

While we strive to deliver all orders within the estimated timeframe, occasional delays may occur due to circumstances beyond our control, including:

  • Severe weather conditions

  • Public holidays

  • Courier service disruptions

  • High seasonal demand

If your order has not arrived within the expected delivery period, please contact our customer support team and we will be happy to assist.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information when placing an order.

If an incorrect or incomplete address is submitted, delivery delays may occur. Please contact us as soon as possible if you need to update your shipping details after placing an order.

Contact Information

Address: 

13 Coedymoeth Rd
Aberbargoed, Bargoed
CF81 9DR
United Kingdom

Email: customers@katanaswords.co.uk

Phone: +44 7308 746138

Business Hours:
Mon – Fri | 9:00 AM – 5:00 PM (GMT)

We aim to respond to all enquiries within 24 business hours.