Refund policy

Returning An Item

We want every customer to feel confident when shopping with KatanaSwords UK. If your order is not quite what you expected, you may return eligible items within 30 days of delivery.

We accept returns for both faulty products and items that are no longer wanted, provided they are returned in new and unused condition.

To help us process your return smoothly, we recommend keeping the original packaging until you are satisfied with your purchase.

Exchanges

If you would prefer a replacement or a different item, we are happy to assist with an exchange within 30 days of delivery.

Please contact our customer support team before sending your item back so we can guide you through the quickest and most suitable option.

How To Request A Return

To start a return, simply email us at customers@katanaswords.co.uk and include your order number along with a brief explanation of the reason for the return.

Once your request has been reviewed, we will provide return instructions and a free return shipping label that can be downloaded and printed at home.

Returns should be sent by post to the address listed below.

Return Costs

We believe our return process should be straightforward and transparent.

  • Free downloadable return label

  • No restocking fees

  • No additional return handling charges

If your return meets the conditions outlined in this policy, there will be no return-related fees.

Refunds

After your returned item has been received and inspected, we will confirm the outcome of your return by email.

Approved refunds are issued to the original payment method used for the purchase.

Most refunds are processed within 7 business days of receiving the returned item. Depending on your bank or payment provider, it may take additional time for the funds to appear in your account.

Damaged Or Incorrect Orders

We carefully check orders before dispatch, but if your item arrives damaged, faulty, or incorrect, please contact us as soon as possible.

Our team will review the issue and work with you to arrange an appropriate solution, which may include a replacement, exchange, or refund.

Return Address

KatanaSwords UK Returns

13 Coedymoeth Rd
Aberbargoed, Bargoed
CF81 9DR
United Kingdom

Contact Us

Address: 

13 Coedymoeth Rd
Aberbargoed, Bargoed
CF81 9DR
United Kingdom

Email: customers@katanaswords.co.uk

Phone: +44 7308 746138

Business Hours:
Mon – Fri | 9:00 AM – 5:00 PM (GMT)

We aim to respond to all enquiries within 24 business hours.