Payment Policy

Secure And Trusted Payments

At KatanaSwords UK, we are committed to providing a safe and secure shopping experience. All payments made through our website are processed using trusted payment providers and secure encryption technology to help protect your personal and financial information.

By placing an order through https://katanaswords.co.uk, you agree to the payment terms outlined below.

Accepted Payment Methods

We currently accept major payment methods available at checkout, including:

  • Visa

  • Mastercard

  • American Express

  • Debit Cards

  • Credit Cards

  • Other secure payment options displayed during checkout

All transactions are processed in British Pounds Sterling (£ GBP).

Payment Verification

For security purposes, certain orders may be subject to additional verification checks before they are approved and dispatched.

If additional information is required to verify a payment, our customer support team may contact you using the details provided during checkout.

These checks help protect both our customers and our business from fraudulent transactions.

Order Confirmation

Once payment has been successfully authorized and received, you will receive an order confirmation email containing details of your purchase.

If you do not receive an order confirmation shortly after placing an order, please check your spam or junk folder before contacting us.

Payment Security

We take payment security seriously.

All payment information is transmitted through secure, encrypted connections and processed by trusted third-party payment providers. KatanaSwords UK does not store complete payment card details on its servers.

Pricing And Currency

All prices displayed on our website are listed in British Pounds Sterling (£ GBP).

While we make every effort to ensure pricing accuracy, we reserve the right to correct any pricing errors, inaccuracies, or omissions that may occasionally occur.

If a pricing error affects an order that has already been placed, we will contact the customer before proceeding.

Failed Or Declined Payments

A payment may be declined for various reasons, including:

  • Insufficient funds

  • Incorrect billing information

  • Bank security restrictions

  • Payment provider verification requirements

If your payment is declined, we recommend contacting your bank or payment provider before attempting to place the order again.

Refund Payments

Approved refunds are issued to the original payment method used for the purchase.

Once a refund has been approved, it is typically processed within 7 business days. The time required for funds to appear in your account may vary depending on your bank or payment provider.

For full details regarding returns and refunds, please refer to our Returns & Refund Policy.

Contact Information

Address: 

13 Coedymoeth Rd
Aberbargoed, Bargoed
CF81 9DR
United Kingdom

Email: customers@katanaswords.co.uk

Phone: +44 7308 746138

Business Hours:
Mon – Fri | 9:00 AM – 5:00 PM (GMT)

We aim to respond to all enquiries within 24 business hours.