Black&Red Steel Katana チェン・ヨン

Delivery Information

At KatanaSwords UK, we are committed to providing a reliable and transparent delivery experience. This Shipping Policy outlines how orders are processed, shipped, and delivered within the United Kingdom.

By placing an order through our website, you agree to the shipping terms outlined below.

Shipping Destinations

United Kingdom

We currently deliver to customers across the United Kingdom.

All orders are processed and shipped to eligible UK delivery addresses provided during checkout.

Free UK Shipping

We are pleased to offer Free Standard Shipping on all orders delivered within the United Kingdom.

There are no additional standard shipping charges applied at checkout.

All prices displayed on our website are listed in British Pounds Sterling (£ GBP).

Order Processing

Order Cut-Off Time

Orders placed before 3:00 PM (GMT) on a business day will typically enter processing on the same day.

Orders received after the daily cut-off time, on weekends, or on public holidays will be processed on the next available business day.

Handling Time

Our standard handling time is:

1–2 Business Days (Monday–Friday)

During this period, orders are verified, prepared, packed, and handed over for shipment.

Delivery Time

Standard Shipping

Estimated transit time:

3–5 Business Days (Monday–Friday)

Delivery times are estimates and may vary slightly depending on location, seasonal demand, weather conditions, or courier operations.

Total Estimated Delivery Time

The estimated total delivery timeframe combines processing and shipping time.

Expected Delivery Window

4–7 Business Days (Monday–Friday)

Most customers receive their orders within this timeframe.

Shipping Partners

To ensure dependable delivery, we work with reputable shipping and courier providers operating within the United Kingdom.

The carrier used for a shipment may vary depending on destination, parcel size, and operational requirements.

Tracking information will be provided whenever available.

Order Tracking

Once your order has been dispatched, tracking details may be sent to the email address provided during checkout.

Customers can use the tracking information to monitor shipment progress directly through the courier's tracking system.

Delivery Delays

While we strive to deliver all orders within the estimated timeframe, occasional delays may occur due to circumstances beyond our control, including:

• Severe weather conditions
• Public holidays
• Courier service disruptions
• High seasonal demand

If your order has not arrived within the expected delivery period, please contact our customer support team and we will be happy to assist.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information when placing an order.

If an incorrect or incomplete address is submitted, delivery delays may occur. Please contact us as soon as possible if you need to update your shipping details after placing an order.

We want every customer to feel confident when shopping with KatanaSwords UK. If your order is not quite what you expected, you may return eligible items within 30 days of delivery.

We accept returns for both faulty products and items that are no longer wanted, provided they are returned in new and unused condition.

To help us process your return smoothly, we recommend keeping the original packaging until you are satisfied with your purchase.

Exchanges

If you would prefer a replacement or a different item, we are happy to assist with an exchange within 30 days of delivery.

Please contact our customer support team before sending your item back so we can guide you through the quickest and most suitable option.

How To Request A Return

To start a return, simply email us at customers@katanaswords.co.uk and include your order number along with a brief explanation of the reason for the return.

Once your request has been reviewed, we will provide return instructions and a free return shipping label that can be downloaded and printed at home.

Returns should be sent by post to the address listed below.

Return Costs

We believe our return process should be straightforward and transparent.

• Free downloadable return label
• No restocking fees
• No additional return handling charges

If your return meets the conditions outlined in this policy, there will be no return-related fees.

Refunds

After your returned item has been received and inspected, we will confirm the outcome of your return by email.

Approved refunds are issued to the original payment method used for the purchase.

Most refunds are processed within 7 business days of receiving the returned item. Depending on your bank or payment provider, it may take additional time for the funds to appear in your account.

Damaged Or Incorrect Orders

We carefully check orders before dispatch, but if your item arrives damaged, faulty, or incorrect, please contact us as soon as possible.

Our team will review the issue and work with you to arrange an appropriate solution, which may include a replacement, exchange, or refund.

Return Address

KatanaSwords UK Returns

13 Coedymoeth Rd
Aberbargoed, Bargoed
CF81 9DR
United Kingdom